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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Chowbus is an online and mobile food-ordering platform that curates daily featured dishes from select ethnic restaurants and delivers them hot and fresh directly to your home or office. What makes Chowbus different is the dish-centric ordering experience so consumers can easily explore authentic ethnic food.
Intratem is a company that provides a performance-based Enterprise Mobility Management (EMM) service, helping save businesses an average of 25% off their monthly wireless carrier expenses through Wireless Expense Management (WEM).
Censys allows users to discover the devices, networks, and infrastructure on the Internet and monitor how it changes over time. Censys was created in 2015 at the University of Michigan by the security researchers who developed ZMap, the most widely used tool for Internet-wide scanning. Over the past five years, the team has performed thousands of Internet-wide scans, consisting of trillions of probes, and has played a central role in the discovery or analysis of some of the most significant Internet-scale vulnerabilities: FREAK, Logjam, DROWN, Heartbleed, and the Mirai botnet. Today, Censys has become the gold standard in data-driven security, and has answered millions of questions from researchers, corporations, and government users. To better serve this growing demand, in the fall of 2017, Censys spun out of the university into its own company, offering enhanced services, technical support, and an even more complete and powerful view of the Internet.
MHC delivers workflow and content automation solutions to help organizations optimize processing across core enterprise functions like AP or Supply Chain.