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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
DDLabs Inc is a Mount Pleasant, SC-based company in the Software and Internet sector.
BUILDING A NEW E-COMMERCE ECOSYSTEM WHERE EVERYONE IS INCENTIVIZED TO PARTICIPATE AND INNOVATE! The conventional wisdom of e-commerce is “winner takes all” — the one or two largest players dominate the market, set the price, and extract most of the profits. The result? Small businesses and consumers lose. Innovation slows. The reason for “winner takes all” is that e-commerce has a strong network effect. The largest network of buyers and sellers wins. Until now, the network is owned and operated by a corporation because a central authority is needed to validate transactions and enforce the rules. The blockchain technology promises us decentralized networks where “code is law” and a community of peers validate and enforce the rules. The CyberMiles blockchain aims to be the public blockchain for all e-commerce related transactions. Building on the Smart Business Contract technology, CyberMiles is specifically optimized for e-commerce. It has the benefit of a single large network, and yet is maintained and validated by the community of trustless peers. E-commerce businesses can build on the CyberMiles blockchain to access a large network of sellers and buyers, and can use the CyberMiles Token (CMT) as the basis for their own in-app tokens to support programs such as shared loyalty points. CyberMiles is the future of e-commerce.
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