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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
BodeTree works with your QuickBooks to create an online financial analytics dashboard complete with professional reports and deep insights that typically require the use of an expensive consultant. We do this by taking the best financial tools used by Fortune 500 companies and making them simple, affordable, and easy to use for small businesses.
Carousell is a leading classifieds group in Greater Southeast Asia that allows users to buy and sell goods, cars, services, and property. The companys mission is to inspire every person in the world to start selling and buying to make more possible fo...
JazzHR is a best in class Applicant Tracking System designed to streamline your hiring process, saving significant time & money.