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CONTRAILS INFORMATION SYSTEMS INC is a New York, NY-based company in the Business Services sector.
From our first business plan in 1994 to our present-day charter, Maryville has remained dedicated to our mission of ensuring the performance and reliability of the technology critical to our clients' business. Maryville provides the expertise, methodology, tools and training that enable IT organizations to meet their clients' expectations while optimizing their technology investment. Our proven approach to IT Service Management (ITSM) provides customers a practical, "how to" perspective focused on delivering value. Maryville’s extensive experience in building and managing the enabling infrastructure for business applications ensures that the necessary technology and tools are in place to deliver services at the agreed-to levels. Our Infrastructure Engineering practice addresses the full spectrum of infrastructure activities: Business Continuity, Disaster Recovery, Network Design and Analysis, Virtualization, Load Balancing, Database Design & Administration, Enterprise Backup & Recovery, Storage Solutions (SAN, NAS, etc.), Host Platform Design & Administration, High Availability / Clustering, Data Migrations, and Certified Education. Our extensive Technology Alliance program includes technologies from more than 45 pervasive technology manufacturers, providing a one-stop solution for the design, delivery, implementation, and training of infrastructure solutions. With a world-class consulting organization averaging more than 15 years of technology experience across a broad range of disciplines and industries, Maryville is uniquely positioned to offer best-practice insights to strategic IT initiatives. We have a strong track record of “pushing the envelope” with technology and process innovations such as our IT Resource Optimization (ITRO) Methodology and our entility® IT Service Management Utilities that enable customers to capitalize on process automation, prioritize work to reflect the significance of the business impact, and quickly adapt to new business needs. Maryville’s Managed Service Solution offers a subscription-based alternative for the ongoing support of a client’s IT environment, allowing client resources to be focused on supporting business needs. Our Solutions Support offering leverages Maryville’s extensive experience with the customization, integration and use of ITSM technologies resulting in higher value 1st line support services. With more than 50 course offerings covering topics such as ITIL® (ITIL® is a Registered Trade Mark of the AXELOS Limited) and technologies from vendors such as Oracle, our comprehensive Training curriculum is delivered by certified instructors with practical, real-world IT experience. Maryville is committed to hiring seasoned professionals with extensive subject matter expertise, an appreciation that any given technology’s value is of little value in isolation, and that technology’s role is as a business enabler. Our consultants understand the importance of treating clients with the same respect and consideration Maryville gives its own employees. And it shows. More than half of our revenue comes from companies who have been clients for more than 10 years. In our most recent client survey, 91% of those interviewed said they viewed Maryville as a trusted partner for strategic IT initiatives.
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