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TotalCX, formerly InteractiveTel, is a comprehensive approach to customer experience management and combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. Including the company`s award-winning Hosted PBX, enabling organizations to scale more easily and collaborate more effectively. Our exclusive technology captures and analyzes voice and text communications in real-time, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results.TotalCX`s solutions are used by more than 4,000 businesses – from startups to Fortune 500 companies.
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