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AssistRx has capitalized on more than 50 years of combined experience in the specialty pharmaceutical industry, both in caring for patients and in refining the processes related to referrals, consents, authorizations, distribution, and more. Our goal is to increase speed to therapy by revolutionizing health care technology. AssistRx develops cutting-edge software that streamlines the processes related to prescribing, distributing, and administering specialty medications. Our solutions also help improve patient adherence by improving the flow of information among stakeholders. By integrating with third-party networks, we are able to provide solutions that ensure processes are efficient, accurate, and timely. Our modular solutions can be tailored to meet your business strategy and schedule. Through collaboration, we design custom solutions that improve productivity and benefit all stakeholders.
AI Solutions for Business, Demand Prediction, Dynamic Pricing & Purchase Recommendation Instagram- AnalyticsToGo LinkedIn- Analytics2Go Facebook- Analytics2Go
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Explore job opportunities at ArcBest Technologies, an information technology company that supports the ArcBest family of brands and services.