| Name | Title | Contact Details |
|---|
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
LA Hacks is a hackathon hosted at UCLA that brings together over 1,000 students from universities across the nation to challenge themselves and build creative solutions to problems they see in the world.
1901 Group | Home - IT Simplified. Transforming the delivery of IT and providing Innovative Solutions for Tomorrow’s Business Challenges, Today.
PicScout Inc is a San Francisco, CA-based company in the Software and Internet sector.
Compass MSP is a leading IT Managed Service Provider that offers quality managed services for healthcare, manufacturing, legal, and financial businesses. They act as their clients partner, managing all aspects of their IT and telecom operations.