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The Only All-in-One Call Tracking & Contact Center Solution
C3-Wireless is a Alachua, FL-based company in the Software and Internet sector.
Ubie is a med tech startup that provides AI medical interview systems for hospitals and general practices, as well as a symptom checker type application for users outside of the hospital.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Racemi is a pioneer in the server migration space. With “industry first” support for migrating application workloads between dissimilar physical, virtual, and cloud infrastructure, Racemi makes it possible for businesses to deploy applications to meet their business needs without fear of vendor lock-in. A Gartner Cool Vendor award winner and AWS APN Leadership Award Winner 2 years running, Racemi has hundreds of customers, users, and partners leveraging our technology in data centers around the world. The Racemi management team has over 50 years of combined experience with image-based server provisioning technology, products, and solutions.