Reporting to the President of Johns Hopkins Medicine International (`JHI`), the V.P. of Patient Services is responsible for directing and coordinating all aspects of the business and operational activities of the Patient Services business lines of Johns Hopkins Medicine International (International, Hopkins USA, and Language Access Services.) Patient Services provides personalized, culturally appropriate care for patients traveling to Johns Hopkins from outside Maryland and the United States, and for local patients with interpretation needs. The position is accountable for both the strategic and operational activities of JHMI Patient Services. Plans, directs, organizes, controls and evaluates the implementation of strategic operational plans that support`s JHI`s mission and also align with Johns Hopkins Medicine and Johns Hopkins Health System to ensure quality patient care and services. Has strategic influence on all network business and relationships. Ensures the short-term and long-term fiscal viability of Patient Services by monitoring budget compliance and effective delivery of services.
This role collaborates and works closely with other senior leaders to oversee and ensure seamless integration of Care Management, Patient Financial Services and Marketing & Communication functions as well as any referrals offices that exist and throughout JHI’s international affiliates/locations and JHHS clinical care locations.
The role is responsible for successful relationship management with key payers including embassies, insurance companies and other referral sources: international affiliates, referring physicians, etc. Effective communication and quality services provided to high profile patients are within direct oversight and scope of this role.
Principal Duties and Responsibilities:
Essential/Primary Functions
1. Collaborates with JHI President and Executive staff to set strategic direction and develop appropriate tactical plans to meet these strategic objectives. Provides operational leadership and management across the organization to establish results-oriented, service-driven support functions.
2. Seeks out opportunities for enhanced service lines and maintain JHI`s competitive edge in the healthcare marketplace. Leverages existing relationships and seeks new opportunities to continually promote Hopkins as the premiere health care destination as a means to increase business volume.
1. Responsibility for the oversight of Patient Services sound financial position, achieved through Senior Management`s employment of fiscal problem-solving methods and long-range planning methods
1. Ensure appropriate lines of communication are established and kept open; appropriately skilled staff are recruited and retained; medical and administrative activities are appropriately integrated; support is received for medical programs created to provide optimal health care delivery; and medical practice is consistent with defined policies and objectives, and in direct compliance with governmental regulations.
2. Establishes performance management systems of clinical and business processes, and ensures that performance is regularly monitored and that the necessary remedial action is taken to ensure that plans are achieved. Promotes a culture of continual improvement, modernization and innovation.
3. Assists when necessary with maintaining, developing and nurturing productive community relations and implementing programs and strategies to ensure an effective response to the needs of the community/client.
4. Develop and maintain a close harmonious relationship with embassies, corporate neighbors, public service organizations and the general public as are necessary and in the best interest of the institution.
5. Maintain knowledge of changes in healthcare legislation and provide input as required.
6. Reports to appropriate governing bodies.
7. Ensures that when absent or unavailable, a qualified person(s) is designated to perform these duties.
Minimum Knowledge, Skills, and Abilities Required:
8. Requires master’s degree in health; business administration or a related field
9. Minimum 10 years broad-based hospital experience, with 5 years in a hospital senior management role preferred. Administrative experience in hospital operations, academic medical centers, physician development and marketing. Call center experience highly desirable.
10. Solid knowledge of finance, cost controls and productivity enhancement, system integration, quality improvement and strategic planning.
Working Conditions:
11. Works in normal office environment where there are no physical discomforts due to temperature, noise, dust and the like.
Johns Hopkins Medicine
Baltimore, MD
Reporting to the President of Johns Hopkins Medicine International (`JHI`), the V.P. of Patient Services is responsible for directing and coordinating all aspects of the business and operational activities of the Patient Services business lines of Johns Hopkins Medicine International (International, Hopkins USA, and Language Access Services.) Patient Services ...
Reporting to the President of Johns Hopkins Medicine International (`JHI`), the V.P. of Patient Services is responsible for directing and coordinating all aspects of the business and operational activities of the Patient Services business lines of Johns Hopkins Medicine International (International, Hopkins USA, and Language Access Services.) Patient Services provides personalized, culturally appropriate care for patients traveling to Johns Hopkins from outside Maryland and the United States, and for local patients with interpretation needs. The position is accountable for both the strategic and operational activities of JHMI Patient Services. Plans, directs, organizes, controls and evaluates the implementation of strategic operational plans that support`s JHI`s mission and also align with Johns Hopkins Medicine and Johns Hopkins Health System to ensure quality patient care and services. Has strategic influence on all network business and relationships. Ensures the short-term and long-term fiscal viability of Patient Services by monitoring budget compliance and effective delivery of services.
This role collaborates and works closely with other senior leaders to oversee and ensure seamless integration of Care Management, Patient Financial Services and Marketing & Communication functions as well as any referrals offices that exist and throughout JHI’s international affiliates/locations and JHHS clinical care locations.
The role is responsible for successful relationship management with key payers including embassies, insurance companies and other referral sources: international affiliates, referring physicians, etc. Effective communication and quality services provided to high profile patients are within direct oversight and scope of this role.
Principal Duties and Responsibilities:
Essential/Primary Functions
1. Collaborates with JHI President and Executive staff to set strategic direction and develop appropriate tactical plans to meet these strategic objectives. Provides operational leadership and management across the organization to establish results-oriented, service-driven support functions.
2. Seeks out opportunities for enhanced service lines and maintain JHI`s competitive edge in the healthcare marketplace. Leverages existing relationships and seeks new opportunities to continually promote Hopkins as the premiere health care destination as a means to increase business volume.
1. Responsibility for the oversight of Patient Services sound financial position, achieved through Senior Management`s employment of fiscal problem-solving methods and long-range planning methods
1. Ensure appropriate lines of communication are established and kept open; appropriately skilled staff are recruited and retained; medical and administrative activities are appropriately integrated; support is received for medical programs created to provide optimal health care delivery; and medical practice is consistent with defined policies and objectives, and in direct compliance with governmental regulations.
2. Establishes performance management systems of clinical and business processes, and ensures that performance is regularly monitored and that the necessary remedial action is taken to ensure that plans are achieved. Promotes a culture of continual improvement, modernization and innovation.
3. Assists when necessary with maintaining, developing and nurturing productive community relations and implementing programs and strategies to ensure an effective response to the needs of the community/client.
4. Develop and maintain a close harmonious relationship with embassies, corporate neighbors, public service organizations and the general public as are necessary and in the best interest of the institution.
5. Maintain knowledge of changes in healthcare legislation and provide input as required.
6. Reports to appropriate governing bodies.
7. Ensures that when absent or unavailable, a qualified person(s) is designated to perform these duties.
Minimum Knowledge, Skills, and Abilities Required:
8. Requires master’s degree in health; business administration or a related field
9. Minimum 10 years broad-based hospital experience, with 5 years in a hospital senior management role preferred. Administrative experience in hospital operations, academic medical centers, physician development and marketing. Call center experience highly desirable.
10. Solid knowledge of finance, cost controls and productivity enhancement, system integration, quality improvement and strategic planning.
Working Conditions:
11. Works in normal office environment where there are no physical discomforts due to temperature, noise, dust and the like.
Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.
Position Summary:
Reporting to the President of Johns Hopkins Medicine International (“JHI”), the V.P. of Patient Services is responsible for directing and coordinating all aspects of the business and operational activities of the Patient Services business lines of Johns Hopkins Medicine International (International, Hopkins USA, and Language Access Services.) Patient Services provides personalized, culturally appropriate care for patients traveling to Johns Hopkins from outside Maryland and the United States, and for local patients with interpretation needs. The position is accountable for both the strategic and operational activities of JHMI Patient Services. Plans, directs, organizes, controls and evaluates the implementation of strategic operational plans that support`s JHI`s mission and also align with Johns Hopkins Medicine and Johns Hopkins Health System to ensure quality patient care and services. Has strategic influence on all network business and relationships. Ensures the short-term and long-term fiscal viability of Patient Services by monitoring budget compliance and effective delivery of services.
This role collaborates and works closely with other senior leaders to oversee and ensure seamless integration of Care Management, Patient Financial Services and Marketing & Communication functions as well as any referrals offices that exist and throughout JHI`s international affiliates/locations and JHHS clinical care locations.
The role is responsible for successful relationship management with key payers including embassies, insurance companies and other referral sources: international affiliates, referring physicians, etc. Effective communication and quality services provided to high profile patients are within direct oversight and scope of this role.
Principal Duties and Responsibilities:
Essential/Primary Functions
1. Collaborates with JHI President and Executive staff to set strategic direction and develop appropriate tactical plans to meet these strategic objectives. Provides operational leadership and management across the organization to establish results-oriented, service-driven support functions.
2. Seeks out opportunities for enhanced service lines and maintain JHI`s competitive edge in the healthcare marketplace. Leverages existing relationships and seeks new opportunities to continually promote Hopkins as the premiere health care destination as a means to increase business volume.
1. Responsibility for the oversight of Patient Services sound financial position, achieved through Senior Management`s employment of fiscal problem-solving methods and long-range planning methods
1. Ensure appropriate lines of communication are established and kept open; appropriately skilled staff are recruited and retained; medical and administrative activities are appropriately integrated; support is received for medical programs created to provide optimal health care delivery; and medical practice is consistent with defined policies and objectives, and in direct compliance with governmental regulations.
2. Establishes performance management systems of clinical and business processes, and ensures that performance is regularly monitored and that the necessary remedial action is taken to ensure that plans are achieved. Promotes a culture of continual improvement, modernization and innovation.
3. Assists when necessary with maintaining, developing and nurturing productive community relations and implementing programs and strategies to ensure an effective response to the needs of the community/client.
4. Develop and maintain a close harmonious relationship with embassies, corporate neighbors, public service organizations and the general public as are necessary and in the best interest of the institution.
5. Maintain knowledge of changes in healthcare legislation and provide input as required.
6. Reports to appropriate governing bodies.
7. Ensures that when absent or unavailable, a qualified person(s) is designated to perform these duties.
Minimum Knowledge, Skills, and Abilities Required:
8. Requires master`s degree in health; business administration or a related field
9. Minimum 10 years broad-based hospital experience, with 5 years in a hospital senior management role preferred. Administrative experience in hospital operations, academic medical centers, physician development and marketing. Call center experience highly desirable.
10. Solid knowledge of finance, cost controls and productivity enhancement, system integration, quality improvement and strategic planning.
Working Conditions:
11. Works in normal office environment where there are no physical discomforts due to temperature, noise, dust and the like.
Johns Hopkins Medicine
Baltimore, MD
Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and ...
Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.
Position Summary:
Reporting to the President of Johns Hopkins Medicine International (“JHI”), the V.P. of Patient Services is responsible for directing and coordinating all aspects of the business and operational activities of the Patient Services business lines of Johns Hopkins Medicine International (International, Hopkins USA, and Language Access Services.) Patient Services provides personalized, culturally appropriate care for patients traveling to Johns Hopkins from outside Maryland and the United States, and for local patients with interpretation needs. The position is accountable for both the strategic and operational activities of JHMI Patient Services. Plans, directs, organizes, controls and evaluates the implementation of strategic operational plans that support`s JHI`s mission and also align with Johns Hopkins Medicine and Johns Hopkins Health System to ensure quality patient care and services. Has strategic influence on all network business and relationships. Ensures the short-term and long-term fiscal viability of Patient Services by monitoring budget compliance and effective delivery of services.
This role collaborates and works closely with other senior leaders to oversee and ensure seamless integration of Care Management, Patient Financial Services and Marketing & Communication functions as well as any referrals offices that exist and throughout JHI`s international affiliates/locations and JHHS clinical care locations.
The role is responsible for successful relationship management with key payers including embassies, insurance companies and other referral sources: international affiliates, referring physicians, etc. Effective communication and quality services provided to high profile patients are within direct oversight and scope of this role.
Principal Duties and Responsibilities:
Essential/Primary Functions
1. Collaborates with JHI President and Executive staff to set strategic direction and develop appropriate tactical plans to meet these strategic objectives. Provides operational leadership and management across the organization to establish results-oriented, service-driven support functions.
2. Seeks out opportunities for enhanced service lines and maintain JHI`s competitive edge in the healthcare marketplace. Leverages existing relationships and seeks new opportunities to continually promote Hopkins as the premiere health care destination as a means to increase business volume.
1. Responsibility for the oversight of Patient Services sound financial position, achieved through Senior Management`s employment of fiscal problem-solving methods and long-range planning methods
1. Ensure appropriate lines of communication are established and kept open; appropriately skilled staff are recruited and retained; medical and administrative activities are appropriately integrated; support is received for medical programs created to provide optimal health care delivery; and medical practice is consistent with defined policies and objectives, and in direct compliance with governmental regulations.
2. Establishes performance management systems of clinical and business processes, and ensures that performance is regularly monitored and that the necessary remedial action is taken to ensure that plans are achieved. Promotes a culture of continual improvement, modernization and innovation.
3. Assists when necessary with maintaining, developing and nurturing productive community relations and implementing programs and strategies to ensure an effective response to the needs of the community/client.
4. Develop and maintain a close harmonious relationship with embassies, corporate neighbors, public service organizations and the general public as are necessary and in the best interest of the institution.
5. Maintain knowledge of changes in healthcare legislation and provide input as required.
6. Reports to appropriate governing bodies.
7. Ensures that when absent or unavailable, a qualified person(s) is designated to perform these duties.
Minimum Knowledge, Skills, and Abilities Required:
8. Requires master`s degree in health; business administration or a related field
9. Minimum 10 years broad-based hospital experience, with 5 years in a hospital senior management role preferred. Administrative experience in hospital operations, academic medical centers, physician development and marketing. Call center experience highly desirable.
10. Solid knowledge of finance, cost controls and productivity enhancement, system integration, quality improvement and strategic planning.
Working Conditions:
11. Works in normal office environment where there are no physical discomforts due to temperature, noise, dust and the like.