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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
The Inlay is a New York City creative studio that helps organizations craft their brand identity and cultivate audiences through dynamic digital experiences that drive growth.
Formula Travel Solutions is a Greenfield, IN-based company in the Software and Internet sector.
Diffbot is a VC-backed startup with a mission to make the web machine readable and accessible to all. Backed by a legendary investment team, including the founder of Earthlink, the first investor in Google, and the CEO of Yahoo!, as well as top executives at Facebook and Twitter, Diffbot aims to apply cutting edge computer vision and natural language techniques to understanding every web page on the web. Diffbot is already analyzing a significant portion of the internet for many of the top consumer destination sites. Diffbot is located withing biking distance from Stanford, currently employs an elite team of machine learning hackers, and is scaling quickly.
Keynote DeviceAnywhere is a San Mateo, CA-based company in the Software and Internet sector.