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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
BOB Technologies is a Irving, TX-based company in the Software and Internet sector.
AndroidAppsDeveloper is a San Jose, CA-based company in the Software and Internet sector.
Groupe Inforatique Colabor Inc. is a Boucherville, QC-based company in the Software and Internet sector.
Creator of the world`s first CXM and Insights platform. We help turn your customers` truth into action. Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That`s why Alida created the world`s first CXM and insights platform to turn customer truth into action. For over 20 years, iconic brands like BuzzFeed, LinkedIn, and Red Bull have chosen Alida, formerly Vision Critical, as their secret weapon. Alida`s unique approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time.