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Operating for the benefit of our customers and communities, Citizens Energy Group is a public trust providing clean, efficient and reliable energy services to customers throughout the Indianapolis area. Mission We provide safe, reliable energy services to our customers, while being good stewards of the environment. We maintain the lowest possible rates with sound financial management. We build and renew our businesses to remain competitive, add value, and create the greatest long-term benefit for our customers and communities. Company Overview Citizens has a single focus on customer service because its visionary founders, including Colonel Eli Lilly, chartered the company in 1887 as a Public Trust. Using a not-for-profit approach, Citizens either returns profits to you in the form of lower rates or reinvests profits to make its facilities more reliable and efficient. While most utilities are beholden to the quarterly demands of out-of-town stockholders, the unique Citizens Trust simply means everything we do is focused on serving you.
The electric grid is the backbone of our economy, is critical for our national security and necessary to support our public welfare. In fact, a reliable and secure electric grid is fundamental to our most basic daily routines and needs. Our mission is to ensure that this cornerstone to our national well-being is reliable and secure – not only for today but also for tomorrow. To achieve this mission, we bring together a diverse and broad spectrum of experts from across the nation with various professional, technical, and industry backgrounds. Our team includes electrical engineers, computer engineers and cyber security experts, statisticians and risk experts, attorneys and regulatory experts, professional auditors, systems engineers, organizational design experts, and professional trainers. Our team identifies and prioritizes risks facing our electric grid; determines sustainable mitigation strategies to address these identified risks; and develops and deploys communication and outreach strategies to drive awareness and further ensure risk resolution. Our team partners with the best and brightest individuals from both the power industry and the federal government to understand and address the complex and evolving challenges facing the electric grid and its security. These key partnerships make our work more informed, pragmatic, responsive, and impactful. We are one of only eight companies across North America that are responsible for this vital work under Federal Energy Regulatory Commission approved delegation agreements with NERC. Specifically, our company is responsible for the reliability and security of the electric grid in the Mid-Atlantic and Great Lakes areas of the United States, which includes all or portions of Delaware, New Jersey, Pennsylvania, Maryland, Virginia, Illinois, Wisconsin, Indiana, Ohio, Michigan, Kentucky, West Virginia, Tennessee, and the District of Columbia. And we are proud to call Cleveland, Ohio our home.
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