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We founded QAD in 1979 with a vision to develop software exclusively for manufacturing companies. Many global companies choose QAD for our global manufacturing focus and multinational support. We derive over 60% of our revenue from outside the United States. Today, we are proud that our products are in use at over 5,300 manufacturers in 90 countries. Early in our evolution, we embraced the emergence of open systems, which today form the foundation of most companies’ applications architecture. We focus on developing products that are easy to learn and intuitive to operate. We back up our products with world-class services and support. We have more than 1,500 people dedicated to delivering the best user experience in the world.
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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
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