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Sprinklr is an American software company focused on customer experience management (CXM). Founded in September 2009 by Ragy Thomas and headquartered in New York City, Sprinklr has evolved from a social media management platform into a comprehensive CXM solution. The company offers an AI-powered platform that integrates four main product suites: Sprinklr Service for customer care, Sprinklr Social for social media marketing, Sprinklr Marketing for content management and advertising, and Sprinklr Insights for analytics and research. Sprinklr serves many leading enterprise brands, helping them unify customer experiences across more than 30 digital channels. The company went public on the New York Stock Exchange in June 2021 and reported a revenue of $618.2 million for the fiscal year ending 2023. With a global workforce of approximately 3,245 employees, Sprinklr continues to innovate in the CXM sector under the leadership of CEO Rory Read.
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