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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
StarLink is a leading IT compliance and next-generation threat driven IT Security solutions provider, recognized as a "Trusted Security Advisor", a "True Value Added Distributor" and a market leader by more than 1000 customers to secure critical enterp...
Second Foundation provides relevant, industry-specific software solutions for the Agriculture, Retail, Wholesale Distribution, Industrial Manufacturing, Professional and Financial Services sectors. Second Foundation assists companies build on their existing business foundations and processes to creatively help companies plan their future, improve cash flow and profitability. Second Foundation provides clients with trusted guidance and choice through their knowledge of accounting controls, business processes and technology. Combined with a creative and proactive consulting approach, these are the building blocks they use to deliver their focused solutions. Headquartered in Kitchener, Ontario, Second Foundation helps clients from their offices across North America and Europe. Second Foundation’s success has led us to double in size over the last couple of years. It is our strength in our people that allows us to prosper. We will continue to promote employee development as we further evolve.
Cyberassure Corporation is a Toronto, ON-based company in the Software and Internet sector.
Gamewood Wireless Internet is a Danville, VA-based company in the Software and Internet sector.