| Name | Title | Contact Details |
|---|---|---|
Itzik Spitzen |
Chief Technology Officer | Profile |
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience. Calabrio ONE is easy to use, which empowers management to align activities and resources quickly with the demands of today`s multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.
Feterick and Associates is a Des Plaines, IL-based company in the Software and Internet sector.
Autoscribe Corporation is a leading financial services company and payment processor. With more than two decades of innovation and leadership in the financial technology industry, Autoscribe offers a full suite of tools through PaymentVision and Lyons Commercial Data to help their customers grow their business, simplify payment processing, mitigate risk, and ensure compliance. Recently named to the Inc. 5000 as one of the fastest growing private companies in the nation, Autoscribe has thousands of customers and processes more than $1 billion in transactions annually.
Michael Cerniglia serves as Chief Technology Officer and Executive Vice President at MicroPact Inc. Mr. Cerniglia has been with MicroPact Inc. since its inception and, as the lead architect for systems and software, is responsible for the development of all products. He has spearheaded the MicroPact's transition from being a predominantly services-based organization to offering enterprise-class software and services. Mr. Cerniglia has played a vital role in bringing MicroPact's industry-leading products to market, including entellitrak, entellidoc, and icomplaints. Business Process Management (BPM), Case Management and Document Management products developed by the team led by Mr. Cerniglia are used by over 140 Federal agencies as well as Fortune 500 organizations.