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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Skilljar is the leading customer training platform for companies to accelerate product adoption and increase customer retention. Skilljar`s award-winning solution empowers companies to deliver beautiful customer training experiences backed by data. The product is more than just a learning management system (LMS) - it`s purpose-built for customer and partner enablement. Features include a best-in-class student experience, payments engine, social certifications, advanced analytics, and integrations with Salesforce and Marketo. Skilljar`s enterprise-grade platform provides all the essential tools for Customer Training and Enablement teams to successfully onboard, engage and retain customers.
Taking Control of Application Security since 2020. Thats right, we started the company during a global pandemic!
Lucidpress is the brand templating platform anyone can master. With a powerfully intuitive editor, it’s never been easier to impress your audience… and yourself.
FieldAware is a Frisco, TX-based company in the Software and Internet sector.