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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
As a leading provider of education technology solutions, PLATO Learning offers innovative, high-value online curricula and assessments.
Agile Frameworks® provides cloud-based construction materials testing software that connect workflows for engineering services field and lab inspection testing. We transform operations, create high-value data, and deliver outputs you can trust, resulting in productivity and profitability for geotechnical, construction materials testing and construction inspection firms. Our MetaField® solution allows for quick implementation with no hardware or software infrastructure to download, install, or maintain. It includes scheduling and dispatch, field data collection, LIMS, accreditation, document management, reporting and delivery, DIY forms and reports, and digital signature.
Cloudbeds employees love travel, hospitality, and solving big problems. We`re engineers, designers, hostel owners, hotel managers, big data experts, and avid travelers.
Veloxy is a Smart Productivity App and Predictive Platform built for Sales professionals. Veloxy integrates with Salesforce, Exchange, Google and your phone. All your relevant information from Salesforce, Exchange, Google (Calendars, Emails and Con...