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AtNetPlus is a company that provides managed IT services and cybersecurity expertise to small and mid-sized technology-dependent organizations in Northeast Ohio.
Plentific.com is an innovative online marketplace and platform that connects homeowners with home professionals of all types. We help homeowners to learn about project costs, select a Pro based on the criteria they have provided and to ultimately compl...
Crowd Machine is the leader in no-code application creation, combined with Crowd Machine Go for fully automated report writing and intelligent dashboard monitoring. Crowd Machine enables enterprise clients and individuals to create applications in weeks, without lines of code or traditional software development tools, linked to data sources via intelligent automatic integration. Crowd Machine GO enables the rapid deployment of reports and intelligent monitoring for lines of business, providing them with the flexibility and agility they require, while meeting the governance requirements of the organization.
theREDspace is a Bedford, NS-based company in the Software and Internet sector.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.