| Name | Title | Contact Details |
|---|---|---|
Anthony Spencer |
Chief Technology Officer | Profile |
XSELL Technologies is transforming the way businesses interact with their customers to build more meaningful relationships. We leverage augmented intelligence to deliver digital personalization at scale. Our unique business model brings together proprietary cloud-based natural language processing with deep human expertise to empower the best real-time responses to exponentially increase sales and conversion rates alongside an unmatched customer service experience. The power law in performance describes how 80% of a company`s results are produced by 20% of their workforce. Bringing our core belief to life required us to identify all of the behaviors of these top performers that enabled them to produce disproportionate results. These small groups of highly impactful employees often have specialized industry skill sets that translate into big results. And then deliver that top performer skillset with precision at scale, to the rest of the enterprise, driving game-changing outcomes by upskilling 80% of the workforce. To do this, we leverage artificial intelligence as a foundational capability to listen, learn and support agents in real time with the exact information they need to exceed customers expectations and deliver top performer experiences.
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Arcom offers the MasterSpec master guide specifications to engineers, architects, and design professionals for use in creating and maintaining office master specifications and for creating specifications for various project sizes, complexity, and delivery. Recognized as the industry standard, MasterSpec is the most widely used specification system in the U.S., with extensive background research information. ARCOM also offers SpecText, a master guide specification system for writing technically correct specifications in less time, from the most straightforward to the most sophisticated project designs. ARCOM also develops SpecWare® and SpecAgent®. SpecWare is a family of specification enhancement software tools that dramatically simplifies specification editing, production, and report generation. SpecAgent is a web-based tool designed to work with MasterSpec, streamlining the process of building product research and comparison and manufacturer selection. ARCOM, which publishes MasterSpec for The American Institute of Architects (AIA), is a Salt Lake City-based firm with an additional office in Alexandria, Virginia. The company employs more than 40 full-time specification development professionals: researchers, specification writers and editors, software developers, technical support staff, and customer service professionals.
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