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DTI Skyline is a New York, NY-based company in the Business Services sector.
mBolden is the largest community of women in digital, mobile and tech. Join and connect with 10,000 members across the globe.
OTX is a global consumer research and consulting firm that has established itself as a leading provider of online-based research.
The ICS Contract Services Management Team would like your opinion regarding the quality and consistency of the services we provide for you. Your response to our survey will allow us to look at the current cleaning program through your eyes. Thank you
Cresta is a generative AI platform focused on optimizing contact centers to enhance customer experience, operational efficiency, and revenue growth. The company leverages real-time AI-driven insights and coaching to improve customer interactions and accelerate skill development for professionals in high-stakes environments. Crestas solutions have demonstrated significant results, including a 20% increase in customer satisfaction, 30% faster agent onboarding, and a 25% rise in revenue per lead. Crestas offerings are built on its proprietary Ocean-1 AI model, which integrates large language models with domain-specific data. Key features include real-time agent coaching, performance tracking tools for managers, and executive analytics that provide critical metrics like customer satisfaction and average handle time. The platform is designed for industries such as financial services, helping enterprises scale their customer service operations while maintaining high quality. Cresta is supported by prominent investors and a leadership team with extensive experience in AI.