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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
The sixQ innovation is simple, and like most disruptive innovations, was hiding in plain sight—the entire assessment lifecycle should be designed to ask and answer six question-types. That’s it. sixQ is the world’s first QuestionScience® assessment platform that asks and answers the six question-types to connect people with the answers for competitive advantage. Whether it’s competencies, culture, engagement, a sales program, or any other management framework, sixQ enables you to understand the strategy (what, why) and implementation (how) in context (when, where), while providing insights to the right people (who). We work with enterprises to optimize their talent development and leading consulting firms to productize their intellectual capital. sixQ—from questions to answers.
eMeter Corporation is a Foster City, CA-based company in the Software and Internet sector.
Backbone is a next generation PLM solution that helps consumer goods companies manage complex design and product development processes from anywhere, on any device.
ATI Automation Technology is a San Jose, CA-based company in the Software and Internet sector.