| Name | Title | Contact Details |
|---|---|---|
Kevin Harbauer |
Chief Technology Officer | Profile |
Kevin Harbauer |
Chief Technology Officer and Head of Product and Technology | Profile |
ESC specializes in helping electric, water, gas & waste utilities enhance their customer experience & leverage existing Customer Information Service (CIS) capabilities. An Oracle Gold Partner, we are rabidly dedicated to making a real change in the utilities industry by producing concrete, impactful results to delight utilities clients & provide value to consumers while blazing a clear path toward future growth. ESC understands that your CIS (Customer Information System) or CCS system is the heart of your utility organization. It`s where a consumer first makes contact & touches all the major operational aspects of delivery through the entire life cycle of your relationship. We recently achieved the prestigious landmark as an Oracle Customer Cloud Service (CCS) provider & are the only Specialized Partner that has created a proven & innovative methodology targeted to lower the cost & risk associated with a CIS implementation, upgrade or integration & that care and planning serves to assure you your system continues serving you & your customers without skipping a beat. A global provider of a myriad of professional solutions from system integration to business process engineering & across additional utility product suites, ESC value added service helps fill the gap with an end-to-end agile solution. ESC works with clients to develop adaptable & dependable overarching plans & processes that enable them to achieve positive business outcomes while proactively managing our overhead costs that we pass on as savings to you, our clients, with attractive service pricing. The company`s begin with the end in mind & dedication to a client-centric philosophy has proven successful for over eleven years. With regional headquarters in the US, India, Oman, Colombia & the Philippines, the sun never sets on ESC. Being results focused has earned us a 100% satisfaction rating from our clients and we look forward to providing you and your organization with the same results.
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