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Pragmatics is a leading solutions provider for software engineering, agile business intelligence and analytics, audiovisual and learning technologies, cybersecurity, systems engineering, independent verification and validation, IT service management, program management, and transportation solutions. Pragmatics has been externally CMMI appraised and rated Maturity Level 5; we are also ISO certified for 9001, ISO/IEC 20000-1, and ISO/IEC 27001. Our investment in both the CMMI and ISO programs demonstrates our organizational commitment to continuous process improvement and quality management. Our Pragmatic Agility methodology was recognized with awards from SmartCEO Magazine and the TechAmerica Foundation. Pragmatics serves customers from its headquarters in Reston, Virginia.
COPILOT is a world class, omni-channel, live engagement and live conversion software platform (SaaS/PaaS) that unlocks customer engagement, customer conversion and customer loyalty while simultaneously driving revenue opportunities by utilizing our four simple pillars: We Engage, Convert, Monetize and Measure... COPILOT is the first of its kind engagement and conversion platform that unifies secure, persistent, real-time, mobile first, desktop friendly, Text Chat, HD Video Chat, SMS, Click2Call, VOIP, Secure Custom Payments, E-Commerce Functionality, Time Tracking, Co-Navigation, Instant Agent Transfers, Services On Demand, and much more... With one line of code installed in your website, our proprietary platform enables your organization to become an engagement and conversion machine. Your agents connect to the platform using best in class desktop apps and mobile apps that allow them to work smarter and not harder and are provided with at a glance details and activity across all of your websites. The COPILOT platform is designed to connect you with customers faster than ever before in an elegant, intuitive and exciting way. The entire COPILOT platform was written as a scalable, secure, real-time, cloud powered, software platform and this allows us to deliver the fastest and most secure technology and the best customer experience available in the industry. The COPILOT platform is basically a culmination of several proprietary systems and technology portfolio assets that have been woven together to power a universal, multi-channel platform that can work in any vertical, any market and any industry. COPILOT allows you to instantly drive demand and provide incredible high-touch customer service at the click of a button 24x7. COPILOT is a flexible platform that allows us to customize and cater it to your specific needs and also provides opportunities for turn-key platform licensing, resale opportunities, and VAR opportunities
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