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Inference Solutions is a global leader in the delivery of cloud-based IVR and complex call handling solutions. Inference`s flagship product is Inference Studio, a full service creation environment for voice self-service, delivered via a standard web browser. Whether the need is for a simple touch tone IVR or a complex self-service application, Inference Solutions are proven to be faster and less expensive to deploy. Inference operates globally and has dedicated points of presence in North America and Asia-Pacific.
Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand`s reputation at risk. Today`s consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise.
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Fulcrum Point Technologies is a Capistrano Beach, CA-based company in the Software and Internet sector.