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Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand`s reputation at risk. Today`s consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise.
Founded in Detroit in early 2003 and staffed by digital strategists, advanced business insight analysts, technology infrastructure architects, and creative and web designers, 118id is focused on developing and delivering world-class technology and strategy solutions.
Medhira Enterprises is a Long Island City, NY-based company in the Software and Internet sector.
Unisap is a Irvine, CA-based company in the Software and Internet sector.