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Numeral is a company that fully manages the headaches of sales tax for ecommerce brands, automating the process of filing and remitting sales tax.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Trinity Pharma is the leader in cloud-based data, analytics, and mobile solutions for global life sciences. Trinity is the only industry cloud provider of data and analytics solutions to life sciences companies that delivers an end-to-end solution using patent pending technology. The company introduced the industry`s first cloud-based HTML5 mobile analytics application and data integration platform to deliver personalized, data-driven customer analytics. Trinity helps customers achieve significant scale and agility by moving to the cloud and dramatically increasing customer insights for commercial business units across the enterprise.