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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Bracket Computing is a leader in Virtual Infrastructure Software that spans multiple heterogeneous clouds with one set of advanced security, data management, and networking infrastructure. Founded in 2011, Bracket Computing serves some of the largest enterprise IT organizations in the world. A privately-held company, Bracket Computings investors include Andreessen Horowitz, Norwest Venture Partners, Sutter Hill Ventures, ARTIS Ventures and Fidelity Management and Research Company, plus strategic investors GE, Qualcomm, and Goldman Sachs. The company is headquartered in Mountain View, California. For more information, visit www.brkt.com.
Decision Support Technology is a Mahwah, NJ-based company in the Software and Internet sector.
CallRail is the lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail`s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use real-time insights to optimize their marketing.
Concourse Labs is the leader in automated cloud governance, giving enterprises visibility and control into their risk as they move to cloud. Concourse is a catalyst for enterprise transformation, automating governance, protecting enterprise data, controlling risk, and accelerating cloud success. Designed for complex multi-cloud environments with a broad set of enterprise policies out-of-the-box, Concourse frees enterprises to move at cloud speed and scale, with confidence and control.