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Cresta

www.cresta.ai

 
Cresta is a generative AI platform focused on optimizing contact centers to enhance customer experience, operational efficiency, and revenue growth. The company leverages real-time AI-driven insights and coaching to improve customer interactions and accelerate skill development for professionals in high-stakes environments. Crestas solutions have demonstrated significant results, including a 20% increase in customer satisfaction, 30% faster agent onboarding, and a 25% rise in revenue per lead. Crestas offerings are built on its proprietary Ocean-1 AI model, which integrates large language models with domain-specific data. Key features include real-time agent coaching, performance tracking tools for managers, and executive analytics that provide critical ...
  • Number of Employees: 250-1000
  • Annual Revenue: $10-50 Million
  • www.cresta.ai
  • 100 S Murphy Ave
    Sunnyvale, CA USA
  • Phone: 510.717.2761

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