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Send Word Now was founded in 2001, by a group of individuals who recognized the need for quick and effective crisis communications after the tragedies of September 11, 2001. After the attacks on the Twin Towers of the World Trade Center and the U.S. Pentagon, cell phone traffic became impossibly congested, and Send Word Now has always placed enormous value on multi-modality and redundant communications in building its platform. Since 2001, as companies have become more concerned about business and operational continuity, regulatory compliance, security and the ability to audit information flow, the need for swift, appropriate, and documented communications has grown ever more urgent. Send Word Now is successfully transforming the way organizations and government agencies are solving the problem of on-demand alerting and incident response for both emergency situations as well as for everyday, time-sensitive organizational communications. Today, Send Word Now is the leading provider of on-demand alerting and incident response services for both routine and emergency communication. The easy-to-use, web-based emergency notification service is used by government agencies, municipalities, universities, non-profit organizations and businesses around the world to ensure fast, effective, two-way communication in real-time. Send Word Now’s simple and innovative solutions have been used to coordinate corporate communications on the fly, mobilize field workforces, and help hospitals prepare for pandemic outbreaks, as well as protect people during electrical storms, tornadoes and hurricanes. Based on industry standards, Send Word Now’s solutions can be easily integrated into existing applications without changing operational processes. Our solutions can be up and running in hours, and our alerts can be sent within a matter of seconds. And although we pride ourselves immensely on the technological advances we’ve made since 2001, we are most proud of our commitment to customer service. Send Word Now offers the most customer-focused software platform in the industry. We offer a broad range of services that are included in a base subscription, such as liberal and flexibly scheduled training, free webinars and self-training, refresher materials, insight into notification best practices, starter collateral for corporate rollouts, data management advice and support, and a 24x7 dedicated customer support team. Our customers find us responsive, helpful, and supportive, and we have the high renewal rates to prove it. And while our software is robust, easy-to-use, and cost-effective, it’s the service behind these features that truly sets us apart from our competitors.
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