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Pappas Group is a Arlington, VA-based company in the Business Services sector.
Windham Professionals provides innovative revenue management and customer care solutions that improve the financial performance and customer experience of our clients. With Business Process Services that span the order-to-cash life cycle and superior contact center services, we reduce costs, increase efficiencies, and improve your customers’ experiences. Our seasoned and dedicated professionals will help optimize your business processes by focusing on the: • Customer: Utilizing every interaction, we improve the customer experience to drive retention up while optimizing sales opportunities. • Cost: We strive to provide the highest level of service at the lowest possible cost to maximize efficiencies and the client’s investment in us. • Revenue: With better programs, processes, and procedures, we capitalize on every opportunity to drive client revenues up. Our goal is our clients’ success. Our service solutions, designed from data-driven analytics combined with years of solid and practical experience, offer our clients a cohesive and comprehensive way to address their revenue management challenges. We focus our variety of services in 3 areas: higher education, business-to-business, and business-to-consumer. Combined with contact center services that always start with respect, courtesy, and professionalism, we optimize interactions to grow your revenue. Our industry expertise gives us the ability to understand the nuances inherent to each unique vertical, from the language and terminology to the contractual obligations of a policy. Some of the areas in which we have particular depth include Cable/Television/Satellite, Insurance, Retail, and Transportation.
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