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Intelligent Artifacts is a machine intelligence company dedicated to advancing intelligent systems with solutions built from our groundbreaking AI framework that allows users to understand why, how, when, and where actionable information is generated and make changes to source data without retraining the entire system. IA`s AI provides the complete intelligence layer for Defense and Aerospace customers in need of modular, flexible, and scalable intelligent systems. Our evolutionary technology offering ensures trustworthy, transparent, and effective AI/ML integration across mission and safety-critical applications as a pathway to achieving human-level intelligence.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Ruvela is a Fenton, MI-based company in the Software and Internet sector.
Alcor Solutions Inc. is a global cloud advisory and implementation services company that provides enterprise collaboration, mobile application development, and strategic IT services. They serve Fortune 500, government agencies, and other leading organi...
VisualGate Systems is a North York, ON-based company in the Software and Internet sector.