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The company whose PMO experience is featured here is a rapidly growing small business that provides business process outsourcing services in the travel industry, focusing on the exploitation of the internet to grow top and bottom lines its customers. The company operates in a fast changing environment and needs to be acutely in touch with its customers' needs and respond more rapidly than before. The company created its Project Management Office (PMO) in the last 6 months prior to this article. Following is a review of the company's experience with setting up its PMO conducted with the Director of the PMO. What circumstances at the company led to the establishment of your PMO? Prior to the Director's appointment, the company had managers on staff with project management duties, but there were no repeatable, consistent processes, tools and templates to perform projects, measure and control them. Each manager did what they thought best, knowledge sharing was informal and rare, certainly not something expected by top management. After the acquisition of a major client that presented the company with some new challenges in delivery of services, Management realized the need for some formalization of project management practices. At the time the company was a small company, less than $50 million in revenues. This new client's impact on their operations and financial health was very significant.
At ADROSONIC, we genuinely care about people—our employees, our partners, our customers and our customers. We want to help people succeed. We believe that everyone deserves the opportunity to benefit from technology—even if they are not technology experts. We seek to understand our customers and their challenges so that we can use our technology expertise to help them succeed. We help our team members grow into their best selves and strive to create an environment in which they thrive. This enables them to delight our customers. We provide professional services to power digital transformation leveraging the world`s leading technologies. We focus on understanding your business—your challenges and your opportunities—so that we can deliver digital transformation together.
Smith Rouchon is a Florence, AL-based company in the Business Services sector.