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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
A leader and innovator in the emerging ERP for IT Operations Management software market, Virima Technologies is an innovative developer of the patent-pending IT Business Operations Automation (IT-BOA) software suite that enables IT organizations to operate more strategically, cost effectively and proactively by automating IT operations and processes. Inspired by input from top CIOs across an array of industries, the Virima IT-BOA software suite extends the IT management function beyond systems and networks to include people, process relationships and histories.
Everguard is building an industrial safety solution with advanced machine learning and computer vision technologies. Everguard merges computer vision, real-time location services, AI, sensor fusion and analytics in combination with multiple sensors to ...
Relational Security Corporation is a Secaucus, NJ-based company in the Software and Internet sector.
Compeat offers the most comprehensive and innovative all-in-one restaurant management software available for the restaurant industry. With over 34 years of industry experience, we are the largest provider of integrated accounting, back office, workforce and business intelligences solutions designed to improve profitability of restaurant operators nationwide. Our product portfolio includes Hire, Labor Management and Compliance, Schedule, Payroll, Accounting, Inventory, Recipes, Prep and Ordering, Logbook, Event Management, Intelligence, Manager and Employee Mobile Apps and third party integrations including over 70 Point of Sale partners.