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DZS Clinical Services is your direct line to a world-class suite of clinical development and data analytic services.
The company whose PMO experience is featured here is a rapidly growing small business that provides business process outsourcing services in the travel industry, focusing on the exploitation of the internet to grow top and bottom lines its customers. The company operates in a fast changing environment and needs to be acutely in touch with its customers' needs and respond more rapidly than before. The company created its Project Management Office (PMO) in the last 6 months prior to this article. Following is a review of the company's experience with setting up its PMO conducted with the Director of the PMO. What circumstances at the company led to the establishment of your PMO? Prior to the Director's appointment, the company had managers on staff with project management duties, but there were no repeatable, consistent processes, tools and templates to perform projects, measure and control them. Each manager did what they thought best, knowledge sharing was informal and rare, certainly not something expected by top management. After the acquisition of a major client that presented the company with some new challenges in delivery of services, Management realized the need for some formalization of project management practices. At the time the company was a small company, less than $50 million in revenues. This new client's impact on their operations and financial health was very significant.
Seacrest Business Systems Inc is a San Diego, CA-based company in the Business Services sector.
The largest privately held service provider in our industry, Thomas & Company (formerly Thomas & Thorngren) provides our clients with unmatched unemployment cost control, employment verification and tax credit services. The core of our business is serving people and putting their interests above our own. What that means for our clients is that we use technology to enhance our customer service, not replace it, and that we never sell or share our clients’ data with 3rd parties, for which we have been awarded the highest data security credentials in our industry (SOC 3). Unemployment insurance cost management is our specialty. We’ve been in the industry for over 35 years and have established a track record that is longer and more impressive than any of our competitors’. We’ll stack our protest rates, win rates, recovered taxes and record of reduced tax rates up against anybody. Our confidence stems from the fact that we love what we do, we have a rate of successful competitive conversions unmatched in our industry, and our clients are our biggest advocates. Thomas & Company is the most trusted brand in our industry because we live the values on which we were founded: trust, deep expertise, a focus on people, and responsive and proactive service that’s centered on results.
Windsor Essex is a Windsor, ON-based company in the Business Services sector.