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Founded as Communicator Asystance Systems in 1982 by four technologists in Beverly, Massachusetts, the company’s original goal was to offer business productivity solutions to the IBM midrange market (Systems 36 and 38). These solutions consisted of financial and distribution management packages as well as an early Customer Relationship Management (CRM) product which became the basis for a Computer Telephony Integration (CTI) product by the late 1980’s. The company was well known in the call center industry by the acronym CAS and the product known as Castel. Working closely with IBM and their new AS/400 product line, CAS became IBM’s top CTI partner by installing many integrated solutions utilizing IBM’s industry leading product known as Callpath. Partnering with IBM, CAS installed thousands of inbound and outbound seats with the NYNEX/Bell Atlantic market in New York and New England and used this great success to leverage many other sales throughout North America, Europe and the Pacific. By the late 1990’s, CAS management decided to develop an entirely new hardware and software CTI solution and began internal development of a new product based on a CISCO host programmable switch (Summa/4) as well as an all new software product which would ultimately become Castel Connects. By 2001 it became clear that the company could expand using its own cash flow so CAS went to the capital markets and brought in outside investors for the first time. In 2002, the investment was used to rebrand the company as Castel, and the product as Castel Connects. In addition, the investment enabled the company to develop new products and launch a strong marketing campaign which helped Castel emerge as a major player in the call center market. Over 50 sites were installed within 5 years in three major vertical markets – financial services (collections), telesales and telemarketing. In order to meet the increasingly demanding needs of the call center industry, Castel determined that more products such as Digital Voice Recording (DVR), Intelligent Voice Response (IVR) and Intelligent Message Delivery (IMD) would need to be developed and introduced to the market. Meeting these critical needs demanded additional resources. Castel brought in seasoned technology veterans and moved the company headquarters to Buffalo in order to ensure that Castel’s products and services would continue to lead the industry in innovation and deliver the highest level of productivity.
VitalSpring is a Mc Lean, VA-based company in the Software and Internet sector.
LogistiCare is the nation`s largest manager of non-emergency medical transportation programs for state governments and managed care organizations. In 2017, the company maintained a 99 percent complaint-free service rate while managing over 65 million trips and more than 24 million eligible riders. With a network of more than 5,000 transportation provider partners, LogistiCare draws on a vast store of healthcare logistics resources, data, and experiences to customize solutions for clients, define analytical trends, and close gaps in service. The company is partnering with industry leaders to improve America`s healthcare system and to positively impact members` quality of life by helping with transitions of care, monitoring and improving outcomes once patients are at home, managing chronic conditions, and promoting preventive care. Specialties and Services • LogistiCare manages non-emergency medical and other mobility management transportation programs, which includes all modes of transportation from ambulatory and wheelchair or stretcher vehicles, to non-emergency vans or cars, to commercial air. • The company`s services include call center management, network provider credentialing, vendor payment management, logistics, quality assurance, data management, reporting, and network provider development. • LogistiCare also partners with healthcare services companies to provide comprehensive solutions for healthcare organizations to deliver services out in the community–where patients live. LogistiCare is a wholly owned subsidiary of The Providence Service Corporation (NASDAQ: PRSC). Providence is a national leader in the management and provision of the highest-quality human social services, collaborative care services and community transportation through a variety of government-sponsored social and healthcare services programs.
Increditek is a Belcamp, MD-based company in the Software and Internet sector.