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CR is the premier provider of outsourced live agent call center and business process solutions. All of our operations reside within the United States in the states of Oregon` Washington` and Montana. We provide a wide range of outsourced contact center` business process and social networking solutions to industries that include the high tech` internet` e-retail services` telecom` healthcare` finance` travel` transportation` insurance and various sectors of the new economy. Our specialty is creatively working alongside our clients` existing operations and support desks` helping to fill in sales` service and support gaps like phone` email` web chat` social media` and back office process. Our mission and focus is to be the most respected and disruptive outsourcing partner in the industry. We strive to provide the highest possible quality at the lowest cost to our clients. To accomplish that we are building a new class of high quality` domestic based contact and business process outsourcing centers right here in the United States. With 6 contact centers across the state of Oregon` FCR operates facilities in the communities of Roseburg` Grants Pass` Coos Bay` Veneta` Eugene` and Independence. Our centers are filled with the most dedicated and creative colleagues who help take our client’s business to the next level.
Our technology and methodology cuts through the clutter and confusion at the top of the sales funnel to create more opportunities for you to sell your solution to the right people. Period. In any B2B sale, whether it’s with someone who has expressed an interest in you -- a white paper or web hit lead -- or someone you’re interested in selling to, like a targeted account -- the game really begins with that first meaningful conversation. Lots of important marketing activities take place prior to that conversation like messaging, marketing automation, lead scoring – and many sales activities kick in after that to close the sale. But, initiating that first conversation is key – it’s the critical junction, the catalyst to all that follows. And, it’s what we do better than anyone on the planet.
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