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PWSA will meet or exceed the standards of a high performing water and sewer utility by: 1) Operating world-class drinking water, sewage conveyance, and storm water removal systems at the lowest possible cost to residents and businesses 2) Providing our customers with prompt, responsive, and courteous service 3) Making prudent investments to maintain and modernize our infrastructure 4) Offering our employees the industry`s safest work environment 5) Leading the region in green infrastructure and other sustainability initiatives
We operate in a cost effective manner resulting in reasonable rates. We are fair, honest and responsive in meeting customer expectations and maintaining their trust. We are a good steward of the utility assets and infrastructure, positioning ourselves to anticipate future needs and regulations. We are a work force that values respect, safety, teamwork, professional development and each other. We are a strong member of the business community and actively involved in bettering the Northern Kentucky region. We seek to create collaborative partnerships where appropriate.
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