| Name | Title | Contact Details |
|---|
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Continu is a leading modern learning platform built to help companies train and upskill their teams, partners, and customers. With robust features and enterprise-grade security, Continu helps admins and learners keep learning on track. Founded in 2012, Continu consolidates several learning tool needs into one simple yet high-powered source.
Komodo Health was founded on our collective experiences navigating the ever-expanding, dynamic, and challenging data environment in healthcare. We see the scale and speed at which data are expanding outpace technologies that are currently used to find and act on signals. By leveraging the same foundational big data technologies found in other industries, we are able to drive better intelligence in healthcare
The Atlas HXM platform and our global EOR experts can help you expand, onboard, manage, and pay remote teams with full compliance in 160+ countries.