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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
XTELSONIC is a Milford, CT-based company in the Software and Internet sector.
Cherwell empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units. The result is meaningful and measurable digital service transformation, delivered faster. Cherwell improves service experiences across the entire organization through integrated, adaptable technology. Whether addressing customer needs and desires, demonstrating a determination to solve problems, or making a commitment to tell the truth, smarter service is what transforms functional teams into phenomenal ones. Cherwell was founded on the notion that service comes first. And effectively managing service experiences is vital in helping organizations adapt faster, saving precious time and resources. We are a growing company with offices in the US, Europe, and Australia.
Graphpad Software is a San Diego, CA-based company in the Software and Internet sector.
iViu Technologies is a Anaheim, CA-based company in the Software and Internet sector.