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Socialtext is a Palo Alto, CA-based company in the Software and Internet sector.
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Vision Critical provides a cloud-based customer intelligence platform that allows companies to build engaged, secure communities of customers they can use continuously, across the enterprise, for ongoing, real-time feedback and insight. Designed for today`s always-on, social and mobile savvy customer, Vision Critical`s technology helps large, customer-centric enterprises discover what their customers want so they can deliver what they need. Unlike traditional customer research, which is slow, expensive and gathers dust on a shelf, Vision Critical`s customer intelligence platform replaces static data and cumbersome reports with real-time actionable customer intelligence that companies need to build better products, deliver better services and achieve better business outcomes.
We provide turn-by-turn directions for sales reps that sell lots of products by telling them which customers to talk with, when, and about what through our intuitive web app. We believe in AI that makes decisions so sales people can spend more time selling and simple yet powerful design where no information is more than 1 click away. Founded at Harvard in early 2018 we are growing faster than our current team can keep up with.
Data Software Research Company Pvt is a Santa Clara, CA-based company in the Software and Internet sector.