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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
HB Next is a Lawrenceville, GA-based company in the Software and Internet sector.
Our mission is to create an open financial system for the world. Founded in 2012, Coinbase is a platform where merchants, consumers and traders can transact with digital currency. In August 2017, Coinbase completed a Series D for a total of $225M in funding.
From on-boarding to exit testing, employee engagement, and 360 feedback and all managed and accessed on a single platform.
With diverse backgrounds from places like Halifax, Toronto, San Francisco and beyond, we are united by enthusiasm for great products and passion for enabling productivity for developers. Our team is venture backed and experienced in building tools at companies like Red Hat, Heroku, and Salesforce.