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Tandem (formerly DevMynd)is a trusted strategy, design, and technology partner. We deliver custom software that inspires people and drives business forward. We are lifelong learners, passionate about making exceptional products and services for real people. Our unique process brings every voice to the table. We engage with customers, researchers, engineers and designers in order to approach every problem with a broad set of perspectives. We partner with our clients to solve their most meaningful challenges – for their customers, employees, and the community. We use human-centered design, white space business modeling, agile software development, and other proven methods to drive breakthrough outcomes.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Frequentis USA is a Columbia, MD-based company in the Software and Internet sector.
Two Barrels LLC is Spokanes best Software, Networking, Engineering, and Web Design company to work at. We make software jobs that dont suck.
Introducing a New Sensor Modality: Intelligent 3D Thermal Ranging for Autonomous things and more The worlds only high definition 3D thermal imagers with high precision ranging for safe autonomous operation in all weather, day or night.