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Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand`s reputation at risk. Today`s consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise.
Whether in a data center, on a desk, stationary or mobile, we ENABLE our customer`s TECHNOLOGY assets to be INSTANTLY ready, generating business value FASTER, RELIABLY and ECONOMICALLY. As a leading service provider, TSS provides a comprehensive suite of services for the planning, design, deployment, maintenance, refresh and take-back of End-User/Client and Enterprise Systems including the mission-critical facilities they are housed in.
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