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Content Guru, part of the Redwood Technologies Group, is a multi-award-winning provider of cloud-based customer engagement solutions, delivering services through storm, Europe`s largest and most versatile Cloud Contact Centre & Communications Integration platform. Hundreds of the world`s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, EDF Energy, the NHS and Serco. These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of omni-channel communications, its flexibility in consistently delivering best-in-class services anywhere, anyhow and at any time, and its scope for truly global deployments. storm supports hundreds of applications, including: - Omni-channel Cloud Contact Centre & Unified Communications (email, voice, SMS, IM, web and social media from a single platform) - Communications Integration (converging data and communications, and enabling disparate systems to interoperate) - Propensity modelling (interpreting data sources to deliver mass-personalised messaging and unprecedented customer engagement)
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