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Afiniti

www.afiniti.com

 
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond ...
  • Number of Employees: 5K-10K
  • Annual Revenue: $250-500 Million
  • www.afiniti.com
  • 1701 Pennsylvania Avenue North West Suite 600
    Washington, WA USA 20006
  • Phone: 877.721.9158

Executives

Name Title Contact Details
Andrew Smeaton
Chief Information Security Officer Profile

Funding

Afiniti raised $130M on 10/23/2018

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