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Ypto is an IT company that provides services and solutions for the Belgian railway company, NMBS, to improve their digital transformation and ICT infrastructure.
ELERTS develops emergency notification software for smartphones. Our apps provide information-rich emergency alerts, including photos, audio, geo-notification, mapping and evacuation routes. Whether the emergency is “shooter on campus”, hurricane...
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Titan HST is an easy to use 2 way emergency alert system that saves lives using the latest in technology with live streaming and mesh networking, when your cell service is down, our system is up and still saving lives. Check us out and come see why we ...
Pricefx, a pricing optimization software company, helps manage pricing strategies and gain insights in record time. Learn More.