| Name | Title | Contact Details |
|---|---|---|
John Cusimano |
Director of Industrial Cybersecurity | Profile |
Vee24 brings a unique blend of technical know-how, customer experience insight, and merchant experience to deliver the next chapter in customer engagement. The company was established in 2007 to provide a better way for brands to engage with their customers, and is now the world’s leader in live help solutions. Vee24 provides a simple and seamless way for brands to connect with their customers over the web, on mobile devices, and in stores using voice, video, text, and co-browsing. We provide live help solutions to some of the world’s best known brands and have helped clients provide a superior customer experience -- impacting online sales conversion, average order value, and customer loyalty. Today, brands spend billions of dollars driving traffic to their websites and stores, yet are too often leaving customer needs unmet. In the case of ecommerce, conversion rates average 2-3% in many categories. With our live help solution, our clients are converting 10 – 30% of assisted sessions, with 25-35% increases in average order value.
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