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For 15 years, we`ve worked with a simple philosophy: help the connected world move more smoothly, seamlessly and productively. And have a lot of fun doing it. We`re a privately held company, formed in 2001 and based in Seattle, WA, with offices around the world.
741 Studios is a Walnut Creek, CA-based company in the Software and Internet sector.
3SP is a Irvine, CA-based company in the Software and Internet sector.
SolutionStream is a Lehi, UT-based company in the Software and Internet sector.
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.