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TLCx is a Certified Veteran Owned business process outsourcing (BPO) provider based in Cedar Rapids, Iowa. Founded in 2007 by CEO Thomas L. Cardella, the company specializes in customer experience (CX) solutions for Fortune 500 companies. With over 1,500 employees across 14 global locations, TLCx focuses on a "people-first" approach, combining operational excellence with proprietary technology to deliver customized CX outsourcing. The company offers a range of services, including customer acquisition, care, loyalty, and retention programs, as well as technical support through various channels like calls, email, and web chat. TLCx also engages in consultative outsourcing partnerships, leveraging its industry expertise to optimize client ROI. Its veteran-owned status enhances its appeal for government and corporate contracts, and the company is recognized for its employee-centric culture and proven industry achievements.
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